About Us | NW Natural Appliance Center

About NW Natural Appliance Center

Portland’s Premier Store for Gas Fireplaces and Home Appliances

Since 1981, NW Natural Appliance Center has been the premier showroom for gas fireplaces, BBQ grills, and home appliances in the Portland area. A subsidiary of NW Natural (the natural gas utility company based in Portland, OR), our showroom is in SE Portland located at 2610 SE 8th Ave.

Our team is focused on providing the highest quality fireplaces and appliances for Portland homeowners. We offer gas fireplaces, barbecue grills, kitchen appliances, patio heaters, laundry appliances, freestanding stoves, and water heaters.

We are dedicated to great customer service, superior product knowledge, and competitive prices. We’ll even help you find the right installer for your appliance!

staff showroom nw natural appliance center

“Patrick and the staff at NW Natural really made our purchasing experience exceptional. We learned so much and we are confident that we made the right decision. We look forward to enjoying our new fireplace insert.”

– Jack D.

Meet Our Team

Come down to our showroom in SE Portland to talk with our friendly staff! We’re here to answer all of your questions, show you our great selection of home appliances, and provide you with an excellent shopping experience.

sales team

suzie ridenour

suzie ridenour

Sales Representative

Suzie Ridenour started working in the fireplace industry in 1998.  She brought her experience in service and installation to the NW Natural Appliance Center in 2001.  Suzie’s excellent customer service combined with her knowledge of gas fireplaces, barbecues and factory training in major appliances has been a great help to customers with projects big and small.

trevor narvasa

trevor narvasa

Sales representative

Trevor brings experience as an installation and service contractor. With certifications including National Fireplace Institute (NFI) in Gas, Wood and Pellet, manufacturer’s training, and field experience, he has over 16 years of technical knowledge. He also has a love for outdoor cooking. Ask him about different ways to barbecue.

matthew lansdon

matthew lansdon

Sales Representative

Matthew brings a great depth of experience to the Appliance Center. He has over 25 years of experience in the hearth industry. His knowledge comes from working at a fireplace distributor where he worked as an installer before going into sales. He is certified by the National Fireplace Institute and has attended trainings at Heat n Glo and Ventahood. Matthew owns a Heatilator gas fireplace and wood burning fireplace.

christine upton

christine upton

Sales Representative

Christine Upton has over 27 years of experience in the hearth and grill industry and is very knowledgeable in wood, pellet, propane and natural gas and has won multiple awards in the industry to prove it. She loves to help in the design process of your projects and to help you find exactly what you are looking for. Ask her about the many indoor and outdoor products that she owns at home and you’ll quickly learn how much she loves what she does.

operations

wade swearingen

wade swearingen

Buyer & Technical Specialist

Certified by the National Fireplace Institute, and close to 30 years of experience in the hearth industry in both installations and service of gas fireplaces, Wade is the technical specialist here to support our customers as well as our contracted installers and fireplace service technicians. He has been featured on local television and radio programs as one of the most knowledgeable hearth experts in this market.

ERIN McCASLIN

ERIN McCASLIN

General Mgmt. Accountant

Erin McCaslin joined the Appliance Center in 2021 as the Management Accountant. She brings over 20 years of financial experience covering a variety of industries with a focus on process improvements, reporting & analysis, system implementations, and strategic leadership. Additionally, she brings 5 years of Management Consulting hands-on knowledge with an emphasis on internal controls, auditing, and sustainable revenue growth. The part of her work that she enjoys the most is supporting employees as they develop their potential, positively impacting every aspect of our customer’s experience.

heris edimon

heris edimon

Storeroom

Heris has been with Appliance Center since 2002. He insures orders go out complete and on time and also takes care of assembling grills for our customers. Heris’ philosophy of customer service is to treat customers the way he likes to be treated.

kent williams

kent williams

Storeroom

Kent has been with the Appliance Center for over 19 years. He prides himself in customer service and always goes the extra mile when customers come to pick up their orders. This includes sharing his product knowledge and making sure their order is complete and answering any questions they may have.

starla macey

starla macey

Customer Service

Starla joined the Appliance Center in March of 2016 and brings with her over 30 years of Customer Service experience. Starla is committed to providing excellent service to both internal and external customers.

management

Dan Pope, Manager

Dan has been in the Fireplace industry for over 30 years and has worked closely with NW Natural for most of his career. As the Manager of the Appliance Center, his favorite part of the job is supporting a team that truly puts the customer first. Dan developed his skills as manager of a local distributor and more recently as Regional Vice President for a major fireplace manufacturer. He has also served as President of the Oregon Hearth Product Association.

Our Showroom

Our SE Portland appliance showroom is Portland’s only one-stop shop for gas fireplaces and appliances for your Portland home. In addition to top-of-the-line efficient gas appliances, we carry a full range of electric appliances for your home. You can pick up everything for a small or large remodel in one spot!

Our consultative sales team takes pride in providing the best service in Portland to our customers. We’re here to answer any questions you have and make sure you leave our SE Portland appliance store with the right appliances or gas fireplace for your home and lifestyle.

Appliances at NW Natural Appliance Center

Gas Fireplaces

Gas BBQ Grills

Outdoor Living

Kitchen Appliances

Laundry Appliances

Much more!

We offer appliances for your whole home! Stop by our store to see our entire selection!

We are pleased to announce that we have added Kozy Heat to our line of Fireplaces and Inserts.
NW Natural Appliance Center