Since 1981, the NW Natural Appliance Center has been the source for the latest in natural gas home appliances. We began with gas ranges and expanded into the newly evolved natural gas fireplace business. Since then, we’ve extended our appliance selection to include other non-gas appliances, like refrigerators, microwaves, dishwashers and vent hoods.
Meet Our Staff
We are dedicated to great customer service, superior product knowledge and competitive prices. The NW Natural Appliance Center has become the one-stop shopping place for nearly all residential gas appliances from barbecue grills to tankless water heaters. We specialize in finding the right installer for every job. Come see why we’re the source for your appliance needs from the living room to the kitchen and beyond!
Suzie Ridenour started working in the fireplace industry in 1998. She brought her experience in service and installation to the NW Natural Appliance Center in 2001. Suzie’s excellent customer service combined with her knowledge of gas fireplaces, barbecues and factory training in major appliances has been a great help to customers with projects big and small.
Trevor brings experience as an installation and service contractor. With certifications including National Fireplace Institute (NFI) in Gas, Wood and Pellet, manufacturer’s training, and field experience, he has over 16 years of technical knowledge. He also has a love for outdoor cooking. Ask him about different ways to barbecue.
Matthew brings a great depth of experience to the Appliance Center. He has over 25 years of experience in the hearth industry. His knowledge comes from working at a fireplace distributor where he worked as an installer before going into sales. He is certified by the National Fireplace Institute and has attended trainings at Heat n Glo and Ventahood. Matthew owns a Heatilator gas fireplace and wood burning fireplace.
Christine Upton has over 27 years of experience in the hearth and grill industry and is very knowledgeable in wood, pellet, propane and natural gas and has won multiple awards in the industry to prove it. She loves to help in the design process of your projects and to help you find exactly what you are looking for. Ask her about the many indoor and outdoor products that she owns at home and you’ll quickly learn how much she loves what she does.
Patrick has over 26 years in the fireplace industry and has earned many awards along the way he is also Miele Kitchen certified and uses his expertise to insure that you are given the knowledge to choose the right equipment for your home. He takes pride in going the extra mile to answer all your questions and will assist in making sure your needs are met.
Buyer & Technical Specialist
Certified by the National Fireplace Institute, and close to 30 years of experience in the hearth industry in both installations and service of gas fireplaces, Wade is the technical specialist here to support our customers as well as our contracted installers and fireplace service technicians. He has been featured on local television and radio programs as one of the most knowledgeable hearth experts in this market.
General MGMT Accountant
John has been managing the finances at the Appliance for over 18 years. He brings managerial experiences from various industries. He has a M.B.A. and has been a CPA. His experiences have contributed to operational processes that insure a high level of customer satisfaction. John also has extensive product knowledge and is known to help out on the sales floor when needed.
Customer Service Representative
Diane has been with the Appliance Center for over 11 years and has over 20 years of experience in customer service. She enjoys greeting our customers and insuring they get to the right sales or service staff to meet their needs. Diane owns several gas appliances including a fireplace insert and water heater and is more than happy share her experiences.
Heris has been with Appliance Center since 2002. He insures orders go out complete and on time and also takes care of assembling grills for our customers. Heris’ philosophy of customer service is to treat customers the way he likes to be treated.
Kent has been with the Appliance Center for over 19 years. He prides himself in customer service and always goes the extra mile when customers come to pick up their orders. This includes sharing his product knowledge and making sure their order is complete and answering any questions they may have.
Starla joined the Appliance Center in March of 2016 and brings with her over 30 years of Customer Service experience. Starla is committed to providing excellent service to both internal and external customers.
Dan has been in the Fireplace industry for over 30 years and has worked closely with NW Natural for most of his career. As the Manager of the Appliance Center, his favorite part of the job is supporting a team that truly puts the customer first. Dan developed his skills as manager of a local distributor and more recently as Regional Vice President for a major fireplace manufacturer. He has also served as President of the Oregon Hearth Product Association.
We are pleased to announce that we have added Kozy Heat to our line of Fireplaces and Inserts.